Shipping and returns

 

1. HOW MUCH DOES SHIPPING COST?

In the USA, shipping is free for orders over 129$. 

For orders below this amount, a contribution may be requested (currently 12$ : this amount includes transport costs, charges and customs duties) as specified before confirming the order. 

2. WHAT IS THE DELIVERY TIMING FOR MY ORDER?

We do our best to ship your order on the following working day after receipt.

Normally in Usa we deliver within 96 hours from dispatch. In some remote areas it may take a few more days.

If you would like to report a delay, please contact our customer service through the "contact us" section of our Site. 

 

3. HOW CAN I TRACK MY ORDER?

You can check the tracking of your order in your private area of the Site (if you have not ordered as a Guest).

In any case, you will receive an e-mail with the tracking information for your order as soon as the package is shipped.

For any need you can contact our customer service through the "contact us" section of our Site.

4. I WAS NOT PRESENT WHEN THE COURIER PASSED BY. WHAT SHOULD I DO?

You will find a notice in your mailbox with instructions on how to plan a new delivery.

You will receive an e-mail to inform you that the courier has attempted a delivery. 

If you do not inform us within ten days of new instructions, the package will be returned to our warehouses and we will refund you.

For any need you can contact our customer service through the "contact us" section of our Site.

5. I RECEIVED THE PRODUCTS BUT THE SIZE IS NOT RIGHT. CAN I REPLACE THEM?

All our customers have 14 days from the delivery date to request a return.

The products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products.

We accept returns within 14 days from the date of delivery for a change of mind.

However, please note that a $19 fee will be deducted from your refund to cover partial merchandise return costs. Please also keep in mind that any shipping costs will not be refunded

6. IS IT POSSIBLE TO MAKE A RETURN? 

If the product you received is defective or has quality issues, we offer a free return option.

Contact our customer service department, oroblu_us@csp-ecommerce.zendesk.com within 14 days of delivery to report the problem, and upon verification, we will provide a prepaid return label.

We accept returns within 14 days from the date of delivery for a change of mind. However, please note that a $19 fee will be deducted from your refund to cover partial merchandise return costs. Please also keep in mind that any shipping costs will not be refunded

The Products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products to the following address: CSP International Fashion Group S.p.A. - returns office - Via Piubega 5C, 46040 Ceresara (MN) - ITALY

7. HOW DO I RECEIVE A REFUND FOR A RETURN AND HOW LONG DOES IT TAKE?

Refunds are made within and no later than 14 days from the date of shipment of the products by the customer to the same payment method used to pay for the order. 

If this is not possible (e.g. due to a lost card) please contact customer service to arrange a different method of refund. 

The products will be examined to assess any damage or tampering not resulting from transport.

8. HOW MUCH DOES A RETURN COST ME?

The return is free if you have received a product other than those you have selected. Contact our customer service through the "contact us" section.

In all other cases we accept returns within 14 days from the date of delivery for a change of mind. However, please note that a $19 fee will be deducted from your refund to cover partial merchandise return costs. Please also keep in mind that any shipping costs will not be refunded