Frequently Asked Questions

Frequently asked questions

1. HOW CAN I CONTACT YOU FOR QUESTIONS OR ASSISTANCE?

You can contact us in the following ways:

- Through our "contact us" section or by clicking the "Assistance" button on the Site.

- By e-mail at oroblu_us@csp-ecommerce.zendesk.com

- By phone at 786-606-9891 or 786-635-9649

2. HOW MUCH DOES SHIPPING COST?

Shipping is free for orders over 129$.

For orders below this amount, a contribution may be requested ((currently 12$ : this amount includes transport costs, charges and customs duties) as specified before confirming the order.

3. HOW CAN I PAY FOR MY ORDERS?

The payment methods accepted are:

- PayPal

- Credit or debit cards Visa MasterCard American Express, Maestro, Carte Bleue

- Visa and MasterCard rechargeable cards

- Sofort instant transfer

Cash on delivery is not possible.

4. I HAVE A PROMOTIONAL CODE, HOW CAN I USE IT ONLINE?

You can enter your promotional code at checkout in the dedicated field.

5. WHAT IS THE DELIVERY TIMING FOR MY ORDER?

We do our best to ship your order on the following working day after receipt.

Normally in Usa we deliver within 96 hours from dispatch. In some remote areas it may take a few more days.

If you would like to report a delay, please contact our customer service through the "contact us" section of our Site.

6. WHEN IS THE PAYMENT CHARGED?

- In the case of payment by card or PayPal, payment for the order is charged when the products are shipped. You may receive a request to pre-authorise the amount of the order.

- In the case of payment by instant transfer, the charge is made the same day.

7. I HAVE NOT RECEIVED A CONFIRMATION E-MAIL FOR AN ORDER I HAVE PLACED.

Check your junk mail or spam folder, the sender is oroblu@cspinternational.it

If you still can't find the e-mail, the payment may have failed or you may have left a different e-mail: check your order in your private area of the Site.

If you have placed an order as a guest or have any other problems, please contact our customer service through the “contact us” section of our Site.

8. I RECEIVED THE PRODUCTS BUT THE SIZE IS NOT RIGHT. CAN I REPLACE THEM?

All our customers have 14 days from the delivery date to request a return.

The products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products.

We accept returns within 14 days from the date of delivery for a change of mind. However, please note that a $19 fee will be deducted from your refund to cover partial merchandise return costs. Please also keep in mind that any shipping costs will not be refunded

9. IS IT POSSIBLE TO MAKE A RETURN?

If the product you received is defective or has quality issues, we offer a free return option.

Contact our customer service department, oroblu_us@csp-ecommerce.zendesk.com within 14 days of delivery to report the problem, and upon verification, we will provide a prepaid return label.

Please pack the returned product carefully to prevent damage during transit. Return the products, intact and aged without any signs of use or damage caused by improper use, with the barcode and any other seals, to the following address: CSP International Fashion Group S.p.A. - returns office - Via Piubega 5C, 46040 Ceresara (MN) – ITALY

10. HOW DO I RECEIVE A REFUND FOR A RETURN AND HOW LONG DOES IT TAKE?

Once we receive and verify the return, we will process a refund or offer a replacement or credit for your next order, depending on your preference and stock availability. Products that are returned incomplete, damaged, deteriorated for reasons other than their transport will be subject to a reduction in the refund value.

Please allow 3-4 weeks for processing your request. Kindly note that our return and refund policy applies only to purchases made on our website. If you bought the product from an authorized retailer or a different channel, please follow the return and refund policy of the respective seller.

11. HOW MUCH DOES A RETURN COST ME?

If the product you received is defective or has quality issues, we offer a free return option. Contact our customer service through the "contact us" section.

12. HOW CAN I TRACK MY ORDER?

You can check the tracking of your order in your private area of the Site (if you have not ordered as a Guest).

In any case, you will receive an e-mail with the tracking information for your order as soon as the package is shipped.

For any need you can contact our customer service through the "contact us" section of our Site.

13. I WAS NOT PRESENT WHEN THE COURIER PASSED BY. WHAT SHOULD I DO?

You will find a notice in your mailbox with instructions on how to plan a new delivery.

You will receive an e-mail to inform you that the courier has attempted a delivery.

If you do not inform us within ten days of new instructions, the package will be returned to our warehouses and we will refund you.

For any need you can contact our customer service through the "contact us" section of our Site.

14. CAN I CREATE AN ACCOUNT ON YOUR SITE?

Yes, by creating an account you will be able to check your orders, enter multiple shipping addresses, check the progress of your shipments and make returns independently.

If you don't want to create an account, you can always place an order as a guest: in this case you will receive a tracking e-mail to track the progress of your order.

For any need you can contact our customer service through the "contact us" section of our Site.

15. CAN I CANCEL OR MODIFY AN ORDER?

Yes, by contacting our customer service through the "contact us" section of our Site before the package is shipped.

16. I HAVE ENTERED AN INCORRECT DELIVERY ADDRESS, CAN I CHANGE IT?

Yes, but you must contact our customer service through the "contact us" section of our Site

before the package is shipped.