Shipping and returns

 

1. HOW MUCH DOES SHIPPING COST?

In Europe, shipping is free for orders over £ 59. 

For orders below this amount, a contribution may be requested (currently £14.00 : this amount includes transport costs, charges and customs duties) as specified before confirming the order. 


2. WHAT IS THE DELIVERY TIMING FOR MY ORDER?

We do our best to ship your order on the following working day after receipt.

Normally in Europe we deliver within 96 hours from dispatch. In some remote areas it may take a few more days.

If you would like to report a delay, please contact our customer service through the "contact us" section of our Site. 

 

3. HOW CAN I TRACK MY ORDER?

You can check the tracking of your order in your private area of the Site (if you have not ordered as a Guest).

In any case, you will receive an e-mail with the tracking information for your order as soon as the package is shipped.

For any need you can contact our customer service through the "contact us" section of our Site.


4. I WAS NOT PRESENT WHEN THE COURIER PASSED BY. WHAT SHOULD I DO?

You will find a notice in your mailbox with instructions on how to plan a new delivery.

You will receive an e-mail to inform you that the courier has attempted a delivery. 

If you do not inform us within ten days of new instructions, the package will be returned to our warehouses and we will refund you.

For any need you can contact our customer service through the "contact us" section of our Site.


5. I RECEIVED THE PRODUCTS BUT THE SIZE IS NOT RIGHT. CAN I REPLACE THEM? 

All our customers have 14 days from the delivery date to request a return.

The products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products.


6. IS IT POSSIBLE TO MAKE A RETURN? 

You have 14 days from receipt of the products to request a return and a further 14 days to send it to us.

You can make a return in different ways:

- By e-mail to oroblu@csp-ecommerce.zendesk.com

- Via the "contact us" section on our Site

- By using our chat service active on weekdays from 8.30 to 12.30 and from 14.00 to 18.00.

The Products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products to the following address: 

CSP International Fashion Group S.p.A. - returns office - Via Piubega 5C, 46040 Ceresara (MN) - ITALY


7. HOW DO I RECEIVE A REFUND FOR A RETURN AND HOW LONG DOES IT TAKE?

Refunds are made within and no later than 14 days from the date of shipment of the products by the customer to the same payment method used to pay for the order. 

If this is not possible (e.g. due to a lost card) please contact customer service to arrange a different method of refund. 

The products will be examined to assess any damage or tampering not resulting from transport.


8. HOW MUCH DOES A RETURN COST ME?

The return is free if you have received a product other than those you have selected. Contact our customer service through the "contact us" section.

In all other cases you can return the products to us at your own expense, choosing the shipping method you prefer.