FREE SHIPPING TO ALL EUROPEAN COUNTRIES

General terms and conditions of sale

ART. 1 GENERAL INFORMATION - The products present on the OROBLU web site and identified by the symbol are sold by CSP International Fashion group S.p.A. (from this moment referred to as “CSP”), via Piubega 5C, 46040 Ceresara (MN) - Italy, VAT and Company number 00226290203.

ART. 2 REGISTRATION - In order to place your orders, you may register to the website. During the registration process, you will be asked to provide your personal data and your contact details – such as your e-mail address – and further useful information, as well as – if agreed to – the consent to receive commercial information.
At the end of the practice, you will be asked to choose your username and password, the use of which will make it easier to access www.oroblu.com and use its services; they will also allow you to receive information regarding ongoing promotions.
For Italian customers only: for information on the treatment of your personal data, please check the privacy section.

ART.3 – ORDERS AND ACCEPTANCE The orders can be formalized only at the end of the on line purchase practice, during which you will be requested to provide useful information for processing the order (payment method, delivery, etc.).
For every placed order, you will receive an e-mail containing the order confirmation.
CSP can refuse the order if part of the necessary information is incomplete or inconsequent, if the goods are out of stock or if there was a previous episode of insolvency.
CSP reserves the right to verify the authenticity of the order and is confident in your cooperation.

ART. 4 – PRICES
The prices indicated on the web site are displayed in euros (€) and are inclusive of the VAT percentage in force for the goods in question at the moment of the order.
The Total Order Price displayed is inclusive of the shipping charges and the additional taxes, if any. Prices may change for reasons resulting or not from CSP own will. Notwithstanding the above, the price of the products will be that listed on the site www.oroblu.com at the moment of the order.

ART.5 – PAYMENT METHODS
Payment for the Products purchased on www.oroblu.com can be made by credit card, PayPal and Advance Bank Transfer.
The following credit cards are accepted: Visa, MasterCard, American Express. Payment by credit card takes place through information systems that guarantee the security of the transaction. You will need to provide the data of your credit card in the purchasing order. It is also possible to use the PAYPAL service. In both cases, the debit request takes place only when the order is carried out.

ART.6 – WARRANTY OF THE PRODUCTS The products’ warranty conditions take effect from the delivery date, without prejudice to the rights granted to the consumer.

ART.7 – SHIPMENT COSTS
Shipment costs are subject to variations depending on the weight/volume of the shipment and on the delivery address. The customer can check the total amount to pay for the shipment before confirming the purchase: once the products and the destination are selected, the cart will be automatically updated and will display the amount to be paid.

ART.8 – DELIVERY
CSP undertakes to deliver the products ordered by courier, at the relevant address, within 5 working days from receipt of payment. CSP shall not be held responsible for any delay in the delivery schedule or for damages caused by the late or non delivery by the courier, as CSP responsibility ends when the goods are handed over to the courier.
However, CSP undertakes to take note of any failure or delay in the delivery of its products through its dedicated Customer Service and, if it applies, to act as required by law.
As to the processing of products damaged during transportation, any liability shall be charged to the express courier who handled the delivery.
CSP does not organize shipments to PO Boxes. If the goods are not collected or not delivered because of events not depending on CSP or on the Courier, the shipping charges and the return of the purchased products shall be borne by the customer.
The transport costs are borne by the customer and are calculated according to the weight and volume of the products purchased and to the rates charged by the courier for the State of destination of the goods. Delivery to foreign countries can occur only to the EU countries that can be selected as the destination of the shipment on www.oroblu.com

ART.9 – AFTER SALES SERVICE
If the customer has not received the goods ordered, or if he/she is not satisfied with the service, or if he/she simply needs information regarding the products on sale, he/she may contact CSP by filling in the form in the Contacts sections of the site. It is mandatory to provide the order number and the codes identifying each single product.

ODR -  Online Dispute Resolution

“According to art. 14 of the Regulations 524/2013, we inform our customers that in the event of a dispute they can submit their complaint using the EU ODR (Online Dispute Resolution) website at the following URL: http://ec.europa.eu/consumers/odr/

The Online Dispute Resolution website is an official website managed by the European Commission and dedicated to helping consumers and traders resolve their disputes pertaining to online sales out-of-court.

For further information please contact: myboutique@cspinternational.it

ART.10 – RETURN POLICY
Furthermore, the Customer must return the product to CSP within 14 days, shipping it to the address above, in its original packaging, at his/her own expenses and under his/her own responsibility. CSP will then proceed with the refund of the product value, upon its reception and provided it is intact.

CSP shall not be held responsible for any damage or theft/loss of the goods returned if the shipment is not registered.
Provided the requirements above are complied with, CSP will refund the Customer with the amount he/she paid within 14 days from the return shipment date by the Customer. The money will be refunded by bank transfer or by credit card/Paypal.
The refund amount may be reduced in the following cases acknowledged by CSP: missing external packaging and/or original packing; missing components of the product; any damage not due to transportation; misuse of the product.

ART. 11: ODR - ONLINE DISPUTE RESOLUTION

“According to art. 14 of the Regulations 524/2013, we inform our customers that in the event of a dispute they can also submit their complaint using the EU ODR (Online Dispute Resolution) website at the following URL: http://ec.europa.eu/consumers/odr/

The Online Dispute Resolution website is an official website managed by the European Commission and dedicated to helping consumers and traders resolve their disputes pertaining to online sales out-of-court.

For further information please contact: myboutique@cspinternational.it

 

 

 

PRIVACY NOTICE

CSP International Fashion Group S.p.A., with registered office in via Piubega no. 5/c 46040 Ceresara (MN) (hereinafter also "Data Controller"), owner of the website https://www.oroblu.com (hereinafter, the "Website") as Data Controller of the Website users (hereinafter, the "Users") hereby provides the privacy notice pursuant to  art. 13 of Regulation 2016/679/EU dated 27 April 2016 (hereinafter, "Regulation").

This Website and any services offered through the Website are reserved for individuals who have reached the age of eighteen. The Data Controller does not therefore collect any personal data relating to persons under 18 years of age. Upon request of Users, the Data Controller shall promptly erase all personal data collected involuntarily and relating to persons under 18 years of age.

The Data Controller takes into maximum consideration the right to privacy and the protection of the personal data of its Users. For any information in relation to this privacy notice, Users may contact the Data Controller at any time, using the following methods:

By sending a registered letter with recorded delivery to the registered office of the Data Controller: Via Piubega no. 5/c 46040 Ceresara (MN)

By sending an email to the address personale@cspinternational.it

By sending a fax to +39 0376810339

1. Purpose of processing 

The personal data of the Users will be lawfully used by the Data Controller for the following processing purposes:

a) To execute the User's order: the personal data are collected and processed by the Data Controller in order to communicate the progress and delivery of the order.

b) Marketing Purposes: by way of example, the sending - using automated contact means (such as email and txt) – of commercial promotional communications or information relating to services/products offered by the Company or notification of company events, as well as the carrying out of market surveys and statistical analyses. Therefore, if the user has explicitly given his/her consent on the website or during the conclusion of the order, he/she will receive from the Data Controller a periodic newsletter containing information, updates and news, occasionally also customized, according to Website purchase preferences. 

In case of consent, the User may at any time revoke same, making a request in this sense to the Data Controller as indicated in the following paragraph. The User can also easily object to the sending of further newsletters by clicking on the appropriate link for the revocation of consent, which is present in each email containing the newsletter.

c) Administrative and accounting purposes, i.e. activities of an organisational, administrative, financial and accounting nature, such as internal organisational activities and activities required for the fulfilment of contractual and pre-contractual obligations.

d) Legal obligations, i.e. to fulfil obligations laid down by law, authorities, regulations or European legislation.

The User's data collected by the Data Controller for these purposes include: email address, personal data (first name, last name, billing and shipping addresses, if different). No other processing will be carried out by the Data Controller in relation to the personal data of Users. Without prejudice to what is stated elsewhere in this privacy notice, under no circumstances shall the Data Controller make the Users’ personal data accessible to other Users and/or third parties. 

OBLIGATION TO PROVIDE DATA

The provision of the data indicated with an asterisk (*) on the registration form or order acquisition form is mandatory to conclude and continue the contract; refusal to provide the above data does not therefore allow registration on the website/newsletter or use of services including the shipment of the order.

2. Data processing methods, storage times and communication  

The Data Controller will process the personal data of the Users according to logics strictly related to the purposes themselves and, in any case, in such a way as to ensure the security and confidentiality of the data.

The personal data of the Website Users will be kept for the time necessary to perform the primary purposes described in the previous paragraph and, unless a request for erasure is sent and after termination of the contract (last order), for a minimum period of 10 years.

The Data Controller's employees and/or collaborators in charge of managing the Website and the Users' requests may become acquainted with the Users' personal data, subject to adequate operating instructions. Such persons, who have been instructed in this sense by the Data Controller pursuant to art. 29 of the Regulation, will process the User's data solely for the purposes indicated in this notice.

Third parties may also become acquainted with the Users’ personal data that process the personal data on behalf of the Data Controller in their capacity as "External Data Processors", such as, by way of example, providers of IT and logistical services needed to operate the Website, providers of outsourced or cloud computing services (such as companies offering email dispatch services), professional persons and consultants.

Users have the right to obtain a list of any data processors appointed by the Data Controller, by making a request in this sense to the Data Controller in the ways indicated in paragraph 3 below.

The contact data used for generic marketing purposes shall be kept until revocation of the consent or end of life of the customer, while the data regarding the details of purchases, possibly used for profiled marketing, will not be used and stored for more than 24 months from data collection.

Once the above storage terms have expired, the Data will be destroyed, erased or anonymised, compatibly with technical erasure and backup procedures.

3. Rights of data subjects - Complaint to the Control Authority

By contacting the Data Controller by email at personale@cspinternational.it or by sending a registered letter with recorded delivery to the registered office of the Data Controller in Via Piubega no. 5/c 46040 Ceresara (MN) - Italy, the data subjects may request access to the data concerning them, their erasure, the correction of inaccurate data, the supplementing of incomplete data, the limitation of processing in the cases provided for by art. 18 GDPR, as well as object to processing, on grounds relating to their own particular situation, in cases of legitimate interest of the data controller.

Furthermore, data subjects shall have the right, where the processing is based on consent or contract and is carried out by automated means, to receive the data in a structured, commonly used and machine-readable format and, where technically feasible, to transfer them to another data controller without hindrance. 

Data subjects are entitled to withdraw their consent at any time for marketing and/or profiling purposes and to object to the processing of their data for marketing purposes, including profiling related to direct marketing.   

Data subjects shall have the right to lodge a complaint with the competent supervisory authority in the Member State where they have their habitual place of residence or employment or in the Member State where the suspected breach has occurred.

The Data Controller is not responsible for updating all the links displayed in this Notice, so whenever a link is not working and/or updated, Users acknowledge and accept that they must always refer to the document and/or section of the websites to which such link refers.